Refund policy
At Mr T’s Resources, our products are carefully designed and 3D printed to order. Please read the product description, options and specifications carefully before placing your order.
Change of Mind
As our products are made to order, we do not offer refunds, returns or exchanges for change of mind, incorrect selections, or if you decide you no longer require the product.
Please ensure you select the correct product, font, colour, size and other available options before completing your purchase.
If you realise you have made a mistake with your order, please contact us as soon as possible. If production has not yet commenced, we may be able to make changes to your order. We cannot guarantee that changes can be made once production has begun.
Faulty, Damaged or Incorrect Items
We take care when producing and packing every order. If your item arrives faulty, damaged, significantly different from its description, or you receive an incorrect item, please contact us with:
• Your order number
• A description of the issue
• Clear photos showing the item and the problem
We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.
Depending on the circumstances, this may include a repair, replacement or refund.
3D Printed Products
Our products are manufactured using 3D printing, primarily using PLA plastic.
Due to the nature of the 3D printing process, products may have minor layer lines, seams, slight surface variations or small differences in colour and finish. These are normal characteristics of 3D printed products and are not generally considered faults where they do not affect the intended use of the product.
Colours displayed on our website may also vary slightly depending on lighting, photography, filament batches and individual screen settings.
Incorrect Use or Damage
Refunds or replacements will not be provided where damage has resulted from misuse, improper storage, excessive force, heat exposure, normal wear and tear, or use of the product in a way it was not designed or intended to be used.
Return Postage
Please contact us before returning any product.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, reasonable return postage costs will be handled in accordance with your rights under the Australian Consumer Law.
Unauthorised returns may not be accepted.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Where applicable, customers may be entitled to a repair, replacement, refund or other remedy if a product fails to meet these guarantees.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
As our products are made to order, an order generally cannot be cancelled once production has commenced. This does not affect any rights you may have under the Australian Consumer Law.
Contact Us
If you have an issue with your order, please contact Mr T’s Resources through our website or the contact details provided with your order.
We will do our best to resolve genuine product issues promptly and fairly.
By placing an order with Mr T’s Resources, you acknowledge that you have read and understood this Refund & Returns Policy, along with our Terms and Conditions.